Returns And Refunds Policy

At Kuldip Medical Store, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. However, we understand that there may be instances where you need to return a product or request a refund. This comprehensive Returns and Refunds Policy outlines the conditions and procedures for returns, refunds, and exchanges to provide a seamless experience for our customers.

1. General Return and Refund Guidelines

1.1 Eligibility for Returns:

• Products can be returned if they meet the conditions outlined in this policy.
• Returns are accepted within 15 days of the delivery date, unless otherwise specified.

1.2 Conditions for Returns: To be eligible for a return, the product must:

• Be unused, unopened, and in its original packaging.
• Have all original tags, labels, and accompanying documents intact.
• Be free from damage caused by misuse, mishandling, or improper storage by the customer.

1.3 Non-Returnable Items: The following items are non-returnable:

• Perishable goods such as baby food, dietary supplements, and nutritional products.
• Opened or partially used medicines and healthcare products.
• Personal care items, including cosmetics and hygiene products, unless defective.
• Customized or personalized items.
• Products purchased under special promotions or clearance sales.

2. Steps for Returning a Product

2.1 Initiating a Return: To initiate a return, follow these steps:

• Contact our customer support team at Kuldipmedicalstore@gmail.com or call us at 70969 91108.
• Provide your order details, including the invoice number, product name, and reason for return.
• Share photographs of the product, packaging, and any defects or damages (if applicable).

2.2 Return Authorization:

• Once your request is reviewed, our team will issue a Return Authorization (RA) number.
• Ensure that the RA number is included with the returned product.

2.3 Packaging and Shipping:

• Pack the product securely to prevent damage during transit.
• Include all original documents, such as the invoice and warranty card.
• Ship the package to the address provided by our team using a reliable courier service.
• Retain the shipping receipt for tracking and verification purposes.

2.4 Return Costs:

• Return shipping costs will be borne by the customer unless the return is due to our error (e.g., wrong item delivered, defective product).

You can return any medicine within 15 days of purchase if you have a valid bill or invoice. Returns without a bill will not be accepted.

If you request a refund, the medicine will be checked upon return. If it matches our product and is returned within 15 days, your refund will be processed without any charges.

3. Refund Policy

3.1 Eligibility for Refunds:

• Refunds are processed only for eligible returns as per the conditions outlined in this policy.
• Refunds will not be issued for non-returnable items.

3.2 Refund Process:

• Once the returned product is received and inspected, our team will notify you of the refund status.
• Approved refunds will be processed within 7-10 business days.

3.3 Refund Methods:

• Refunds are issued to the original payment method used during the purchase.
• For cash-on-delivery (COD) orders, refunds will be transferred to the bank account provided by the customer.

3.4 Deductions:

• Shipping and handling charges are non-refundable unless the return is due to our error.
• In cases where a promotional discount was applied, the refund amount may be adjusted accordingly.

4. Exchange Policy

4.1 Eligibility for Exchanges:

• Exchanges are allowed for defective or damaged products.
• Exchanges are subject to product availability.

4.2 Exchange Process:

• Follow the steps outlined in the “Returning a Product” section to initiate an exchange.
• Once the returned product is received and inspected, the replacement item will be shipped within 5-7 business days.

4.3 Conditions for Exchanges:

• The replacement product must be of equal or lesser value.
• If the replacement product is unavailable, customers may opt for a refund.

5. Handling Defective or Damaged Products

5.1 Reporting Issues:

• Notify our customer support team within 48 hours of receiving a defective or damaged product.
• Provide detailed information, including photographs, to facilitate a swift resolution.

5.2 Resolution Options:

• For verified defects or damages, customers can choose between:
  • A replacement product.
  • A full refund.

5.3 Manufacturer Warranty:

• For products covered under a manufacturer’s warranty, customers may contact the manufacturer directly for repairs or replacements.

6. Exceptions and Special Cases

6.1 Bulk Orders:

• Returns and refunds for bulk orders are subject to additional terms and conditions.
• Bulk orders may incur restocking fees.

6.2 International Orders:

• Returns for international orders are accepted only if the product is defective or damaged.
• Return shipping costs for international orders will be borne by the customer.

6.3 Unauthorized Returns:

• Products returned without prior authorization or outside the specified return period will not be accepted.

7. Cancellation Policy

7.1 Order Cancellation by Customer:

• Orders can be canceled before they are dispatched.
• To cancel an order, contact our customer support team with your order details.

7.2 Order Cancellation by Kuldip Medical Store:

• We reserve the right to cancel orders due to:
  • Unavailability of stock.
  • Inaccuracies in product information or pricing.
  • Suspected fraudulent activity.
• Customers will be notified promptly, and a full refund will be issued for canceled orders.

8. Frequently Asked Questions (FAQs)

Q1: How do I track the status of my return or refund?
A: You can track the status of your return or refund by contacting our customer support team.

Q2: Can I return a product purchased during a sale?
A: Products purchased during sales or promotions are non-returnable unless defective or damaged.

Q3: What should I do if I receive the wrong product?
A: Contact our customer support team immediately. We will arrange for the correct product to be delivered.

Q4: Can I return an opened package?
A: Opened packages are eligible for return only if the product inside is defective or damaged.

Q5: Is there a restocking fee for returns?
A: Restocking fees may apply for bulk orders or returns due to customer errors.

9. Contact Us

For questions or concerns regarding our Returns and Refunds Policy, please contact:

• Email: Kuldipmedicalstore@gmail.com
• Phone: 70969 91108
• Address: 2747/1 khamar no khancho dariyapur chakla, near vadigam, Dariyapur, Ahmedabad, Gujarat 380001

10. Updates to this Policy

Kuldip Medical Store reserves the right to update this Returns and Refunds Policy at any time. Changes will be effective upon posting on our website. Customers are encouraged to review this policy periodically.

Thank you for choosing Kuldip Medical Store. We are committed to providing exceptional service and support for all your healthcare needs.